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Last updated: November 1, 2026
You may request a return within 3 days of receiving your order by emailing elnegritoboutique@gmail.com.
Items must be unworn, unused, with their original tags and packaging, and accompanied by a receipt or proof of purchase.
All returns require approval before shipping. Once approved, we will provide return instructions. Returns sent without prior approval will not be accepted.
Customers are responsible for arranging and paying return shipping for change-of-mind returns. Original shipping charges are non-refundable.
All purchases made in our physical boutique are final sale and cannot be returned or exchanged for change of mind.
Sale items, gift cards, and custom or personalized orders are also final sale. Perishable goods, personal-care products, and hazardous materials are not eligible for return.
Please inspect your order upon receipt and contact us immediately if an item is damaged, defective, or incorrect so we can review the issue and arrange a resolution.
For valid warranty claims, contact us within 90 days of receipt. Customers initially pay return shipping; this cost will be reimbursed if the claim is approved. Warranty claims are processed within 7 days of receiving the returned item. Approved claims may be resolved through a refund, store credit, or replacement, subject to availability.
For eligible online purchases, request a return first. Once approved, place a separate order for the replacement item.
We will notify you after receiving and inspecting your return. Approved refunds are issued to your original payment method, excluding original shipping charges. Your bank or payment provider may require additional processing time.
This policy does not limit any rights you may have under applicable consumer law.
For assistance, email elnegritoboutique@gmail.com.